RETURN & CANCELLATION POLICY

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At nirmansupply.com, our goal is to make sure that you are completely satisfied with your purchase. If you are not satisfied, please follow the guidelines below and we will be happy to assist to return or cancel your purchase.

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Returns are accepted only with following conditions:

  1. If there is a mismatch in the size/dimension with comparison to the ordered products.
  2. If wrong products/colors were sent from the ordered list of items.
  3. If tampered products were received.
  4. If defective items/malfunctioning products are received.
  5. If products are missing as per the manufacturer’s product manual (Valid only for products which are sold in package by the manufacturer along with a user manual if any)
  6. The products quality not matching with the manufacturer claims. (Note: In case, the products need testing by third party agencies, all costs and effort to be borne by the buyer, including sending samples, testing charges and report collection).
  7. If notified to us within 24 hours on receipt of the order to our WhatsApp no +88 01322873539.
  8. All shipping and any other replacement charges shall be borne and incurred by the Vendor / Manufacturer, if any or above conditions are satisfied.
  9. In case, the seller does not have the replacement product, he should provide the refund to the buyer and buyer shall be obligated to accept the refund in lieu of replacement.
  10. Replacements will be done within 3-7 days of time from receipt of goods at the vendor / manufacturer facility and solely depends upon the availability of the products.
  11. Nirmanonline office will schedule the process of pickup on acceptance your request for returns from our vendors / manufacturers.
  12. Please WhatsApp us at our number  +88 01322873539 for replacements with your order ID, date of product receipt and reasons for replacement within 24 hours of receipt of items.

Returns are not accepted if,

  1. Product is used and tampered after received.
  2. Product is not installed according to user manual and results in damage / malfunctioning.
  3. Not notified within 24 hours on receipt of delivery to our WhatsApp no +88 01322873539 Products returned without our knowledge will be sent back to the customer and we will not be able to process a refund.
  4. No other items will be exchanged for different items (Example: Request to exchange of OPC cement for PCC cement). We have separate exchange offer for unused building materials, such as iron scraps, bricks etc which is different in nature.
  5. Partial Returns / Leftovers are not accepted. (Example: 1 Ton TMT unused out of 5 tons purchased are not valid for Returns).
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Cancellations are accepted for this condition:

  1. You can cancel your order only before the product has been shipped. Your entire order amount will be refunded in the form of a credit note, which will also be visible in your account.
  2. Ordered products are NOT customized to suit the buyer. (Example: Custom size steel rings cannot be cancelled).
  3. Shipment at buyer door steps cannot be cancelled for any reasons, other than mentioned in the returns above.
  4. No refunds are applicable for cancellations. Once your order has been cancelled, we will immediately process reimbursement which will be in the form of credit note and which can be redeemed during your future purchases with us within 30 days.
  5. Part order cancellation is not permissible. In case you wish to cancel a particular item, so can do so until the item is shipped by the seller. In such case, your previous order will be completely cancelled and a new order will be generated. For more details, contact our customer care (whats app number and mobile number).
  6. No refunds are applicable for cancellations. Once your order has been cancelled, we will immediately process reimbursement which will be in the form of credit note and which can be redeemed during your future purchases with us within 30 days.

Cancellation are not accepted for this condition:

  1. If Ordered products are imported by the vendors / sellers based on the buyer’s order.
  2. Ordered products are sourced by the vendors after buyer placing an order.
  3. Ordered products are custom built to suit your requirements (Example: customized steel ring) and manufacturing is in progress.
  4. Ordered products are in-Transit.
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