FAQ

ABOUT NIRMAN ONLINE

Nirmanonline is an online platform to simplify your construction demand requirements.

All kinds of building materials are supplied by nirman online ie, TMT steel bar , regular steel bar, cememt , Angel, Chennel , Rings (as per customer required size) , bricks, stone etc basic construction materials.

Mirpara, Masterbari (Adjacent to Hazi CNG Station), Demra,Dhaka-1360, Bangladesh.  

SHIPPING INFORMATION

  1. Nirmanonline provides a marketplace platform for buyers to purchase home improvement and building materials from vendors / manufacturers / dealers / Suppliers. We are highly committed to on board quality vendors / suppliers/ manufacturers selling on nirmanonline.com.
  2. Nirmanonline does not provide any warranties or guarantees on products sold through nirmanonline.com
  3. Nirmanonline does not warrant any or all specifications, performance displayed along with the products.
  4. All products made available to you through nirmanonline.com are provided “as is” and “as available” basis without any guarantee / warranties from nirmanonline.com, unless explicitly given in writing to you.
  5. Nirmanonline is not liable for any direct, indirect, incidental or consequential damages arising out of any non-performance of the products.
  6. In case, products fail to perform as claimed / mentioned by the manufacturer / vendors specification, the buyer will test the products with the third party agency, produce the test results to the vendor / manufacturer directly for such claims. All cost and effort for such testing purposes will be borne by the buyer.

CANCELLATION

Cancellations are accepted for this condition:

  1. You can cancel your order only before the product has been shipped. Your entire order amount will be refunded in the form of a credit note, which will also be visible in your account.
  2. Ordered products are NOT customized to suit the buyer. (Example: Custom size steel rings cannot be cancelled).
  3. Shipment at buyer door steps cannot be cancelled for any reasons, other than mentioned in the returns above.
  4. No refunds are applicable for cancellations. Once your order has been cancelled, we will immediately process reimbursement which will be in the form of credit note and which can be redeemed during your future purchases with us within 30 days.
  5. Part order cancellation is not permissible. In case you wish to cancel a particular item, so can do so until the item is shipped by the seller. In such case, your previous order will be completely cancelled and a new order will be generated. For more details, contact our customer care (whats app number and mobile number).
  6. No refunds are applicable for cancellations. Once your order has been cancelled, we will immediately process reimbursement which will be in the form of credit note and which can be redeemed during your future purchases with us within 30 days.

Cancellations are NOT accepted for this condition:

  1. If Ordered products are imported by the vendors / sellers based on the buyer’s order.
  2. Ordered products are sourced by the vendors after buyer placing an order.
  3. Ordered products are custom built to suit your requirements (Example: customized steel ring) and manufacturing is in progress.
  4. Ordered products are in-Transit.

PAYMENT METHODS

Nirman online accept direct bank payment, Cash on delivery and mobile banking.

Credit card payment/ other cards services are subject to customer requests.

Make your payment directly into our bank account. Please use your Order ID as the payment reference. Your order will not be shipped until the funds have cleared in our account.

Bank payment


You can pay the bills in the flowing bank:

SL NO Bank Name Account Holder Account No
01 United Commercial Bank Limited King Plus Enterprise 1302101000006472
02 Social Islami Bank Ltd. King Plus Enterprise 0811330011662

Mobile Banking payment


Bkash, Nagod are always available.:

SL NO Bank Name Marcent Account No
01 Bkash 01322873535
02 Nagad 01322873535

Cross cheque/Account pay cheque on “King Plus Enterprise ” and at opposite page write in details:-

Full name/Company name:
Items:
Address:
Mobile number:

Cash On Delivery option (COD) is available depends on the terms  of the seller.Customer should talk / visit our office to get various offers. Customers pay with cash (or by other means) upon delivery.

RETURNS

Returns are accepted only with following conditions:

  1. If there is a mismatch in the size/dimension with comparison to the ordered products.
  2. If wrong products/colors were sent from the ordered list of items.
  3. If tampered products were received.
  4. If defective items/malfunctioning products are received.
  5. If products are missing as per the manufacturer’s product manual (Valid only for products which are sold in package by the manufacturer along with a user manual if any)
  6. The products quality not matching with the manufacturer claims. (Note: In case, the products need testing by third party agencies, all costs and effort to be borne by the buyer, including sending samples, testing charges and report collection).
  7. If notified to us within 24 hours on receipt of the order to our WhatsApp no +88 01322873539.
  8. All shipping and any other replacement charges shall be borne and incurred by the Vendor / Manufacturer, if any or above conditions are satisfied.
  9. In case, the seller does not have the replacement product, he should provide the refund to the buyer and buyer shall be obligated to accept the refund in lieu of replacement.
  10. Replacements will be done within 3-7 days of time from receipt of goods at the vendor / manufacturer facility and solely depends upon the availability of the products.
  11. Nirmanonline office will schedule the process of pickup on acceptance your request for returns from our vendors / manufacturers.
  12. Please WhatsApp us at our number  +88 01322873539 for replacements with your order ID, date of product receipt and reasons for replacement within 24 hours of receipt of items.

Returns are NOT accepted if,

  1. Product is used and tampered after received.
  2. Product is not installed according to user manual and results in damage / malfunctioning.
  3. Not notified within 24 hours on receipt of delivery to our WhatsApp no +88 01322873539 Products returned without our knowledge will be sent back to the customer and we will not be able to process a refund.
  4. No other items will be exchanged for different items (Example: Request to exchange of OPC cement for PCC cement). We have separate exchange offer for unused building materials, such as iron scraps, bricks etc which is different in nature.
  5. Partial Returns / Leftovers are not accepted. (Example: 1 Ton TMT unused out of 5 tons purchased are not valid for Returns).

WARRANTY & GUARANTY

  1. Nirmanonline provides a marketplace platform for buyers to purchase home improvement and building materials from vendors / manufacturers / dealers / Suppliers. We are highly committed to on board quality vendors / suppliers/ manufacturers selling on nirmanonline.com.
  2. Nirmanonline does not provide any warranties or guarantees on products sold through nirmanonline.com
  3. Nirmanonline does not warrant any or all specifications, performance displayed along with the products.
  4. All products made available to you through nirmanonline.com are provided “as is” and “as available” basis without any guarantee / warranties from nirmanonline.com, unless explicitly given in writing to you.
  5. Nirmanonline is not liable for any direct, indirect, incidental or consequential damages arising out of any non-performance of the products.
  6. In case, products fail to perform as claimed / mentioned by the manufacturer / vendors specification, the buyer will test the products with the third party agency, produce the test results to the vendor / manufacturer directly for such claims. All cost and effort for such testing purposes will be borne by the buyer.
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